Terms of Service
These Terms of Service are an agreement between you and LGM Management LP, a Delaware limited partnership doing business as LGM Property Tax. In these Terms, “we,” “us,” and “our” mean LGM Management LP. “You” means the person who uses our website or buys our service.
You accept these Terms when you check the agreement box at checkout, or when you use our website. If you do not agree, do not use the service.
Please note: Section 10 contains an arbitration agreement and a class action waiver. It affects how disputes between us are resolved. You can opt out within 30 days. Please read it.
1. Who we are and what we do
LGM Property Tax helps homeowners decide whether to appeal their property tax assessment and prepares the paperwork to do it.
The service has two parts. The free screening checks your property against recent sales and assessment data for similar homes near you and tells you whether your home looks over-assessed. If it does, you can buy our appeal package for a flat fee. The package includes a written appeal brief with the supporting evidence, a list of comparable properties, and plain step-by-step instructions for filing the appeal yourself through your local government's process.
You file the appeal in your own name, as the property owner. We prepare documents and instructions. We monitor published results for your appeal, and if your jurisdiction offers a further level of appeal and your case supports one, we prepare a follow-up package at no extra charge.
2. What we are not
We are not a law firm and we are not your lawyer. We do not give legal advice, tax advice, or financial advice. We are not licensed appraisers, and our analysis is not an appraisal.
We do not represent you before any assessor, board, court, or government body. You make every decision about your appeal: whether to file, what to claim, whether to sign, and whether to accept any result. You file the appeal yourself, in your own name, as a self-represented property owner.
LGM Property Tax is an independent, private business. We are not affiliated with, endorsed by, sponsored by, or acting on behalf of any county assessor, board of review, taxing authority, or other government agency. Where we name a government office or its process, we do so only to identify it.
Our service prepares documents and information to support decisions that are yours alone. If you want legal advice or representation, hire a licensed attorney in your state.
3. Your responsibilities
Our work depends on you. You agree to the following.
- Give us accurate information about your property, including any recent purchase, and tell us if something we prepared looks wrong.
- Review every document before you sign it. Do not sign anything you have not read or do not agree with. If something needs a change, reply to your package email and we will fix it and send it again.
- File your own appeal, on time. Filing deadlines belong to you. We print the deadline we verified in your package, but the deadline is set by your jurisdiction, and meeting it is your responsibility.
- Keep copies of what you file and what you receive from your jurisdiction.
4. Price and payment
The appeal package is a flat fee paid one time, per property, per appeal cycle. There are no subscriptions, no contingency fees, and no other charges from us. Payment is processed by Stripe. We never see or store your full card number.
5. Our money-back guarantee
We guarantee our work, not the county's decision. Here is exactly what the guarantee means.
- If you are unhappy with the service for any reason, we will refund the full fee.
- You can ask any time from your purchase until 90 days after the final decision on the appeal cycle your package was prepared for.
- To ask, reply to any email from us, or write to help@lgmpropertytax.com. No forms, no hoops. We are going to ask you why you want your money back, but your refund is not dependent on your answer.
- Refunds go back to the card you paid with. One refund per package.
This guarantee is a promise about your fee. It is not a promise that your appeal will succeed, and it is not insurance against a higher assessment or a missed deadline.
6. No promise of outcome
Your assessment is decided by your local government, not by us. We cannot promise that your appeal will succeed, that your assessment will go down, or that your taxes will fall by any amount. Results from other customers or other properties do not predict yours.
In rare cases, an appeal can result in a higher assessment if the reviewing body concludes the property was under-assessed. We screen for this risk, and we decline to sell you a package when our analysis says an appeal could reasonably hurt you. But the decision is the government's, and the risk, while small, is yours.
7. Our data and the limits of our analysis
Our analysis is built from public records: government assessment rolls, recorded sales, and property characteristics published by your jurisdiction. Public records contain errors, gaps, and delays we do not control. Assessment and valuation also involve judgment, and reasonable people, including assessors and review boards, can reach different conclusions from the same facts.
We verify the facts we rely on against the official sources available to us at the time we prepare your package. We do not warrant that public data is correct or complete.
8. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST OR EXPECTED TAX SAVINGS, ANY INCREASE IN YOUR ASSESSMENT, A MISSED FILING DEADLINE, LOST PROFITS, OR LOSS OF DATA, EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
Some states do not allow some of these limits. If a law that applies to you does not allow a limit in this section, that limit applies to you only to the extent the law allows.
9. Disclaimer of warranties
THE SERVICE AND EVERYTHING WE DELIVER ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT LIMIT THE MONEY-BACK GUARANTEE IN SECTION 5.
10. Disputes, arbitration, and class action waiver
Most problems can be fixed with an email. Before starting any formal dispute, you agree to write to help@lgmpropertytax.com, describe the problem, and give us 60 days to resolve it. Remember the guarantee in Section 5: if you are unhappy, you can simply ask for your money back.
If we cannot resolve a dispute informally, you and we agree to the following.
- Binding individual arbitration. Any dispute arising out of or relating to the service or these Terms will be resolved by binding arbitration before a single arbitrator, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. Arbitration can be conducted by phone, video, or written submissions, and you do not need to travel.
- Small claims carve-out. Either of us may instead bring an individual claim in small claims court in your county or ours.
- We pay the arbitration filing, administration, and arbitrator fees. If the arbitrator finds your claim frivolous or brought for an improper purpose, the AAA's rules decide who pays.
- Class action waiver. Disputes will be resolved only on an individual basis. Neither of us may participate in a class action, class arbitration, or representative proceeding against the other.
- Your right to opt out. You can reject this arbitration agreement and class action waiver, and keep every other part of these Terms, by emailing help@lgmpropertytax.com within 30 days of first accepting these Terms. Say that you opt out of arbitration and include the name and email on your order.
- Exceptions. Either of us may seek an injunction in court for misuse of intellectual property, and nothing here prevents a report to any government agency.
11. Governing law
These Terms, and any dispute between you and us, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs Section 10. For any matter that belongs in court rather than arbitration, and that is not in small claims court, you and we consent to the state and federal courts located in Delaware, except where the law of your state of residence requires otherwise.
12. Your license to the package
When you buy the appeal package, we license it to you for one purpose: appealing the assessment of the property named in the package, for the appeal cycle it was prepared for. You may share it with your spouse, your advisors, and the government bodies that handle your appeal. You may not resell it, republish it, or use it for another property. We keep ownership of our templates, methods, and software.
13. Privacy
Our Privacy Policy explains what information we collect and how we use it. It is part of the deal between us, and the controlling document on data.
14. Changes to these terms
If we change these Terms, we will post the new version at lgmpropertytax.com/terms with a new effective date. Changes apply going forward. The version you accepted at checkout governs the package you bought under it.
15. Refusing or ending service
We can decline to sell a package when our screening says an appeal is not in your interest, and we can refuse service that we believe is fraudulent or abusive. If we end service for you after you have paid and before delivery, we refund you in full.
16. The fine print that lawyers call boilerplate
- If part of these Terms is found unenforceable, the rest still applies, except that if the class action waiver is found unenforceable as to a dispute, then Section 10 does not apply to that dispute.
- These Terms and the Privacy Policy are the whole agreement between us about the service.
- We may assign these Terms as part of a sale or reorganization of the business. You may not assign them.
- If we do not enforce a part of these Terms, we can still enforce it later.
- Notices to us go to help@lgmpropertytax.com. Notices to you go to the email on your order.
17. Contact
Questions? Just reply to any email from us, or write to help@lgmpropertytax.com. A real person reads every message.
LGM Property Tax is a service of LGM Management LP, a Delaware limited partnership.